What is an Ombudsman?

This paper presents an overview of trends in the ombuds field, outlining where the ombudsman model has come from, and where it is going. Specifically, Part II provides a brief history of the development of the ombudsman concept. Part III examines in more detail the distinctions between the variations in the ombuds model and presents a typology. Part IV outlines the global political, social and economic trends of the past century, in order to provide further context on how the ombudsman concept developed. Finally, in Part V the paper details how a global shift in power from the government to private sector will continue to impact the ombuds model, and foster the continued growth of private sector ombudsman.